Frequently Asked Questions

Explore our cooling collections: FAN handheld fans, AERO neck coolers, and RING neck fans. Each collection has its own browsing page.

Start with how you want to use it. A handheld format is held and directed by hand; a neck-worn format is worn around your neck. Compare the dimensions, controls, and instructions for the exact model. Our format comparison guide can help you make a shortlist.

Features vary by model. Check the individual product description for cooling modes, power input, battery information, dimensions, and included accessories. Ask coolnivo@yahoo.com if an important detail is missing.

Use the instructions for your exact model. Visit Product Care & Manuals or email coolnivo@yahoo.com with the model name or a photo of the model label. We can help identify the guide you need.

Open Check Your Order and enter the order number and billing email used for the purchase. This shows the order status recorded by our store.

Check the inbox and spam folder for the address you used when ordering. If you still need help, email coolnivo@yahoo.com with the buyer name, approximate order date, and any order reference. Do not send card details or account passwords.

Contact coolnivo@yahoo.com as soon as possible with the order number and requested change. We will check the order status and confirm what is possible. A request is not a confirmed change until you receive our reply.

Use the payment options displayed at checkout for your order and destination. If checkout does not show a suitable option, contact our team before placing the order. Payment symbols shown in artwork are not confirmation that a method is available.

We offer worldwide shipping. For a question about your delivery address or an available service, email coolnivo@yahoo.com before ordering.

Delivery is estimated at 7 days after dispatch. This is a transit estimate rather than a guaranteed arrival date. Time needed to prepare an order before dispatch is separate; contact us if you need to confirm timing before ordering.

A single order totaling US$79 or more qualifies for free shipping. For an order below US$79, check the shipping charge before payment or contact our team for a quote. See our Shipping Policy.

Use the carrier name, tracking number, or tracking link provided with your shipment update. The order status page checks the store order record; detailed carrier scans depend on the shipping service. Contact us if you need help finding the parcel reference.

Yes. Under our store policy, contact us within 7 days after receiving your order to request a change-of-mind return. The product must remain in a condition suitable for resale. Mandatory local cancellation rights remain unaffected. Read the Returns & Refund Policy.

For a return without a product quality issue, the customer pays the return shipping cost. For a confirmed product quality issue, Coolnivo covers return shipping. Contact us for the correct return instructions and address.

Open Request a Return or Refund and email your order number, product model, reason for the request, and relevant photos if available. Keep the item and packaging while we review the information.

We provide a 180-day commercial warranty starting on the date you receive your product. Contact coolnivo@yahoo.com with the purchase and issue details. This commercial warranty does not replace any mandatory legal guarantee or remedies. See our Warranty Policy.

Follow Request Warranty Support. Include the order number or proof of purchase, model, date received, issue description, and useful photos or video. We will review your request and confirm the next steps.

Follow the cleaning and storage directions for your model. Check which surfaces may be cleaned and keep charging connections dry. Our care page explains what to look for in the model instructions.

Check the exact model instructions before using it around water or while charging. Features and permitted use vary by device. Ask our team for the correct guidance if the model information does not answer your question.

Email coolnivo@yahoo.com for product questions and order support. Coolnivo is based in Yiwu, Zhejiang, China. Visit Contact Coolnivo for the information to include with your enquiry.