Returns & Refund Policy

7-day store return window

Under our store change-of-mind return policy, contact us within 7 days of receiving your product to request a return. The product must remain in a condition suitable for resale. This condition does not remove any right to inspect goods or any other mandatory consumer right.

Product condition and information

Include your order number, the product name, date received, and reason for the return. Keep the product, supplied accessories, and packaging available so we can explain the return steps and review the condition of the item.

Who pays return shipping?

• For a return without a product quality issue, the customer is responsible for return shipping.
• For a confirmed product quality issue, Coolnivo is responsible for return shipping.

How to request a return

Email coolnivo@yahoo.com or follow our return request guide. We will review your request and provide the return address and instructions. Contact us before posting a parcel so we can identify your order and direct the return correctly.

Refund enquiries

Our team will explain the applicable return and refund steps for your request. For an update about a return or refund already in progress, email your order number and return reference to coolnivo@yahoo.com. Payment provider processing can affect when an issued refund appears in your account.

Faulty products and local rights

Report a quality issue with the product details and relevant photos where available. The store change-of-mind return window does not limit remedies for faulty goods that may apply under mandatory law.

These store policies do not limit mandatory consumer rights. Where applicable law provides a longer cancellation period, a legal guarantee, or additional remedies, those rights continue to apply.