Talk to our team
Contact Coolnivo
Product questions, order enquiries, and after-sales support from the Coolnivo team.
Email our team
Send your enquiry to coolnivo@yahoo.com. We can help with product information, order questions, delivery enquiries, returns, and warranty requests.
Email CoolnivoWhat to include
- Product question: collection, model name, and the detail you want to confirm.
- Order or delivery enquiry: order number and the email used at checkout.
- Return or warranty request: order number, date received, product model, and a short description of the issue. Include useful photos or video where available.
Please keep payment card details and passwords out of your message.
Our location
Yiwu, Zhejiang, China.
For a return shipment, request the full return address and instructions from our team before posting the item. The location above is not a parcel return address.