Product support
Request Warranty Support
Prepare your purchase and product details for a warranty support enquiry.
Tell us what happened
Coolnivo provides a 180-day commercial warranty beginning on the date you receive your product. If you have an issue, email coolnivo@yahoo.com so we can review the request.
Information to send
- Order number or proof of purchase and the email used for the order.
- Product model and date you received it.
- A description of the issue, including when it occurs and any steps you have already tried.
- Photos or video that help show the issue, where available.
What happens next
Our team will review the product and purchase details, ask for any additional information needed, and confirm the available service and next steps. If a return is needed for a confirmed product quality issue, Coolnivo covers return shipping.
Contact us for return instructions and the correct address before sending the product. For the full store terms, read our Warranty Policy.
These store policies do not limit mandatory consumer rights. Where applicable law provides a longer cancellation period, a legal guarantee, or additional remedies, those rights continue to apply.