Warranty Policy

180-day commercial warranty

Coolnivo provides a 180-day commercial warranty starting on the date you receive your product. Contact us within this period for a warranty service enquiry about your device.

Requesting service

Email coolnivo@yahoo.com with your order number or proof of purchase, product model, date received, and a description of the issue. Include photos or video that help explain the problem, where available.

Our team will review the information, request any further details needed, and confirm the service available for the issue. The warranty request guide lists the information to prepare.

If the product needs to be returned

Contact our team for return instructions and the correct address before arranging a shipment. Coolnivo covers return shipping for confirmed product quality issues. We will explain the next steps for your case.

Your mandatory rights

This 180-day period describes our commercial warranty. It does not replace or reduce a mandatory legal guarantee or any other consumer remedy that applies to your purchase.

These store policies do not limit mandatory consumer rights. Where applicable law provides a longer cancellation period, a legal guarantee, or additional remedies, those rights continue to apply.