Privacy Policy

Last updated: 22 October 2026.

This policy explains how 浙江省义乌市酷利沃贸易商行, trading as Coolnivo, handles information through coolnivo.com, store functions, and customer support. It describes the website’s current setup. Additional notices may be provided when a new service or optional feature is introduced.

1. Who handles your information

Business operator: 浙江省义乌市酷利沃贸易商行 (trading as Coolnivo).

Business contact address: Unit 2, Building 7, Louxitang, Futian Subdistrict, Yiwu, Zhejiang, China.
中国浙江省义乌市福田街道楼西塘7栋二单元.

Website: coolnivo.com
Email: coolnivo@yahoo.com.

For a privacy question or request, email coolnivo@yahoo.com with “Privacy request” in the subject. The address above is our business contact address. Contact our support team for the correct instructions before sending a product return.

2. Information connected with your visit or request

• Enquiries and support: your email address, name if supplied, messages, order references, product details, and photos or video you choose to send about an issue.
• Orders and delivery: the buyer and recipient details you submit, billing and delivery addresses, contact information, items, order values, payment status or transaction references, and delivery or after-sales records.
• Account information: where an account function is available, account identifiers, contact details, and login-related records. An account is not required simply to browse the site.
• Technical and usage information: an IP address, browser and device information, requested pages, request times, error or security information, and referral or campaign details handled by site features and service providers.
• Public contributions: if you use an available comment or review function, the content and name you choose to display may be public. Avoid including private order or payment details in a public contribution.

You can browse without placing an order. If information needed to answer a request or fulfil an order is not provided, we may be unable to complete that particular service. Please send only information relevant to your request, and avoid sending full card details, passwords, or unrelated identity documents by email.

3. Why information is used

• To answer a question, review a product issue, and communicate about a request you initiate.
• To process an available store order, arrange delivery, maintain order records, and handle returns, refunds, or warranty support.
• To operate and secure the website, manage sessions, diagnose errors, and investigate misuse or suspected fraud.
• To understand referral sources and store activity through the order-attribution features described below.
• To meet applicable record-keeping, tax, accounting, regulatory, or legal obligations and address disputes.
• To provide optional marketing communications where you have requested them and any consent required by applicable law has been obtained.

Where applicable law requires a legal ground, processing depends on its purpose: steps you request before a purchase or performance of a contract, a legal obligation, consent for a particular optional use, or another ground recognised by that law. Where the applicable law permits legitimate interests, these may support proportionate site security and service administration, subject to your rights. A legal ground available in one jurisdiction is not automatically used for every destination.

4. Cookies, browser storage, and embedded resources

WordPress and WooCommerce can use cookies or similar browser storage to support sessions, login functions, cart contents, checkout, and security. Which functions are used depends on the pages you visit and the actions you take.

The current site also loads WooCommerce order-attribution code. This can handle referral information, campaign parameters, landing-page information, and session activity to associate a store order with its source. It is separate from information you type into an order or support message.

A Hostinger Reach resource is embedded on the site. Loading a resource from a provider’s servers involves a network request that can expose technical information such as an IP address, browser information, and the referring page. Any enabled form or marketing integration may handle the information submitted through that feature. Provider processing is also described in Hostinger’s privacy policy.

You can review, block, or delete cookies through your browser settings. Blocking cookies may affect cart, login, checkout, or other functions that rely on a session. You may also email us about an objection to an optional use or withdrawal of a consent. Browser controls and a privacy request are different: an email request does not itself change the cookies already stored on your device. Where prior consent is required for an optional technology, the applicable consent requirements continue to apply; this policy does not replace a consent mechanism.

5. Customer messages and marketing

We use the contact information associated with a request or order to communicate about that matter. Asking for support does not by itself request a marketing subscription. If you separately subscribe to marketing, use the unsubscribe option provided in the message or contact coolnivo@yahoo.com to withdraw that request. Necessary order or support communications may still be sent about an active matter.

6. Who may receive information

Information is handled by people and service providers involved in operating the website or delivering the service you request. Relevant categories include:

• Hostinger for website hosting and any embedded Hostinger features used on the site.
• The email service providers used to deliver your message to our published support address and send our reply.
• Payment providers, when a payment method is actually made available for an order, and delivery providers needed for the relevant shipment.
• Technical support or professional advisers involved in a specific operational, accounting, security, or legal matter.
• Public authorities or other recipients where disclosure is required by applicable law or necessary to address a legal claim.

The website uses WordPress and WooCommerce software. Their presence alone does not mean every store record is sent to the software publisher. Particular connected services can process information according to the feature being used. We do not describe a payment provider as active unless it is offered for the transaction. Do not send payment card details to our support mailbox.

7. International handling

Our business is located in China and serves customers in different countries. Information needed for a request or order may therefore be accessed in China and handled in countries used by relevant hosting, email, payment, or delivery providers. The location can depend on the service and destination. Where a transfer requires a particular safeguard, assessment, notice, or consent under applicable law, that requirement applies. Contact us for information about the services involved in your request; we do not claim that all providers store information in a single country.

8. How long information is kept

Retention is assessed by record type and purpose. Relevant criteria include the time needed to answer an enquiry, complete an order and after-sales service, resolve a dispute, and meet applicable financial or other record-keeping obligations. Security and technical records serve their own operational purposes. Browser cookies have separate lifetimes determined by their function and settings.

A single automatic deletion period is not applied to every record on this site. You can request a review of information associated with you. When assessing deletion, we consider whether a record remains necessary for the stated purpose or must be kept under applicable law. Information that must be retained for an ongoing obligation or claim may not be immediately erased.

9. Information security

The site uses HTTPS for web connections. Access to store administration is restricted through authorised accounts. These measures do not make every internet transmission or storage system risk-free. Keep your login credentials private, use the official website address, and avoid including passwords or complete payment credentials in a support message.

10. Requests and choices

Depending on the law that applies to you and the circumstances, you may have rights to access or obtain a copy of personal information, correct inaccurate details, request deletion, restrict or object to certain processing, receive a portable copy, or withdraw a consent. You may also have the right to complain to a competent privacy authority. For example, UK residents can find complaint information at the Information Commissioner’s Office; other locations have their own authorities.

Send a request to coolnivo@yahoo.com and describe the information or processing concerned. We may ask for information proportionate to verifying that the request concerns you. We will handle the request within the time required by applicable law and explain any applicable limitation, such as information that must be retained for a legal obligation. Withdrawing consent does not invalidate processing that lawfully took place before withdrawal.

11. Children and external websites

Our store is intended for people able to make a purchase under the law that applies to them. If you believe a child’s information has been supplied without the authorisation required by law, contact us so we can review the situation and take the required steps. Links to a carrier, payment provider, or other external service lead to that provider’s own website and privacy information.

12. Changes and contact

We may update this policy when site features, providers, or relevant requirements change. The date at the top identifies this version. If a material change requires a further notice or consent, a revised date alone does not replace that requirement. For questions, email coolnivo@yahoo.com or use Contact Coolnivo.